Shipping

All orders are shipped within 24-48 business hours via trackable carriers (UPS, USPS). Most orders arrive within 4-7 business days. You will receive a confirmation email with your tracking number once your order ships.

Shipping rates:

New Jersey: Free shipping

All other U.S. states: Flat rate $7.99

We do not ship internationally at this time.

New Jersey orders are subject to 6.625% sales tax as required by state law.

Order Changes & Cancellations

If you need to cancel or modify your order, email us at info@abbysgloballogistics.com within 1 hour of placing it. We will do our best to accommodate your request before the order enters fulfillment.

Changes we can make (if within the cancellation window): shipping name, shipping address, removing items, or full cancellation with a complete refund.

Changes we cannot make once an order is placed: billing information or payment method. If these need updating, the order must be cancelled and a new one placed.

After the 1-hour window, orders enter our automated fulfillment process and can no longer be cancelled or modified. If you need to cancel after this window, you may return the item once received per our return policy below.

All products are subject to availability. If an item becomes unavailable after your order is placed, you will be notified by email and a full refund will be issued within 5-10 business days.

Returns

We accept returns of unopened, unused fragrance products in their original packaging within 30 days of delivery. To initiate a return, contact us at info@abbysgloballogistics.com with your order number.

Return conditions:

Items must be unopened, unused and in original packaging.

The customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

Refunds are processed to the original payment method within 5-10 business days after we receive and inspect the returned item.

Opened, used or damaged products cannot be returned. Gift sets must be returned complete with all included items.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us within 7 days at info@abbysgloballogistics.com with your order number and a photo of the issue. We will resolve the problem at no additional cost to you.

Lost or Stolen Packages

If your tracking information shows your package was delivered but you did not receive it, please check with neighbors and your local post office first. If the package cannot be located, contact us within 7 days and we will file a claim with the carrier on your behalf.

This policy was last updated June 2026. Abby’s Global Logistics & Markets LLC reserves the right to update this policy at any time.